Delivery & Cancellation Policy
We deliver Melbourne wide and selected surrounding suburbs. Delivery takes place between 9am to 5pm on the day requested. There may circumstances beyond our control which will result in deliveries after 5pm. Attempts will be made to contact the recipient if this occurs. We are unable to specify an exact time for delivery. The delivery fee is payable in addition to the cost of your order and will be calculated at checkout.
Sweet Box Melbourne requests that the recipient be available to receive the delivery on the day of delivery. If no-one is available to accept the delivery, and if authority is given, the product will be left outside the provided address.
Sweet Box Melbourne and its agents are not always in a position to contact gift-recipients and/or other parties by phone if/when the requested delivery location is unattended and/or to obtain further delivery instructions.
Sweet Box Melbourne retains records for proof of delivery, and remains exempt from any liability or responsibility for loss or damage arising as a result of parcels being left safely and securely at unattended premises and/or due to an incident arising from 'returned, damaged, melted, contaminated or undelivered' products.
For delivery of products containing alcohol, please ensure recipient is aged 18 years or over and is available to receive the delivery, as a redelivery fee may be charged if delivery is not possible.
If delivery and/or redelivery is not possible and/or authority to leave is not given, or when supplied with an incorrect address, the product will be redirected to Sweet Box Melbourne. In these cases, the customer will lose the monies spent on both the product and delivery. Same day redelivery may be possible for an additional fee.
If same day redelivery is not possible, customer will have option to place new order for an additional redelivery fee of 50% of original order plus delivery cost.
Product orders can be cancelled up to 48 hours prior to the scheduled delivery date. If cancellation notice is received less than 48 hours prior, cancellation of order will incur a $30.00 administrative fee. Money will be refunded less this fee.
To make a cancellation to your order, a cancellation notice must be placed in email to firstname.lastname@example.org
Please refer to our Terms & Conditions for more details.